Tracked delivery. Straightforward returns.

Delivery & Returns

We want ordering from PlugMinder to be simple from the moment your order is placed until it arrives at your door. Every parcel is sent using a tracked Royal Mail service, with a straightforward returns process available should you need to send something back.

Request a return Read returns policy

Royal Mail Tracked 24

Tracking and delivery updates included with every order.

Free delivery over £35

Orders of £35 or less are charged £4.40 delivery.

Order before 1pm

Monday to Friday orders are normally despatched the same day.

30-day returns

Standard products can be returned within 30 days of delivery.

Reliable UK delivery

Delivery information

Every PlugMinder parcel is sent using Royal Mail Tracked 24, providing tracking from despatch through to delivery.

A trusted delivery network

Royal Mail has an established UK-wide delivery network and provides tracking, delivery notifications and confirmation when your parcel reaches its destination.

Royal Mail Tracked 24 aims to deliver on the next working day after despatch. This is a delivery aim rather than a guaranteed next-day service.

Delivery charges

Delivery is free for orders over £35.

For orders of £35 or less, a delivery charge of £4.40 will be added at checkout.

Orders with a value of more than £50 will require a signature when delivered.

Same-day despatch

Orders received before 1pm from Monday to Friday will normally be prepared and despatched on the same working day.

Orders received after 1pm will normally be despatched on the next working day.

Same-day despatch applies to standard products that are in stock. Custom-made products are subject to the lead time confirmed when the order is placed.

Weekends and bank holidays

Orders placed on Saturday or Sunday will normally be despatched on Monday.

When Monday is a bank holiday, the order will be despatched on the next available working day. Orders placed on a bank holiday will also be sent on the next working day.

Tracking your order

Once your order has been despatched, you will receive a confirmation email containing your Royal Mail tracking information. You can use this to follow the progress of your parcel and view the latest delivery updates.

Please check that your delivery address and contact details are correct before completing your order. Contact us as soon as possible if you notice an error. Once a parcel has been despatched, we may not be able to change its destination.

Simple and clearly explained

Returns

We hope you will be completely satisfied with your PlugMinder order. Standard products can be returned within 30 days of delivery, provided that the return conditions below are met.

Your statutory consumer rights are not affected by this policy.

Sign in to your account

Select the Request return button below and enter the email address used when placing your order.

Shopify will email you a six-digit verification code. Enter this code to access your order history. A password is not required.

Select the order

Open the order containing the product you would like to return and select Request return.

Select the item or items being returned, choose the most appropriate return reason and add any useful information.

Submit your request

Submit the return request for review. Please do not send an item back before the return has been approved.

We aim to review return requests within two working days.

Receive return instructions

Once the return has been approved, you will receive an email containing the return address and packing instructions.

Where the item is faulty, damaged or has been supplied incorrectly, we will explain how return postage will be arranged.

Send the product back

Unless we tell you otherwise, the returned parcel should be posted within 14 days of the return being approved.

Please use a tracked postal service and retain your receipt and proof of postage until the return and refund have been completed.

Request return

Unable to access your order? Contact us with your order number and email address used when placing it.

Before sending an item back

Return conditions

To qualify for a change-of-mind return, the product must be returned in a condition suitable for resale.

Returned in as-new and resalable condition.

Unused and not previously installed.

Clean, undamaged, unmodified and free from marks.

No signs of wear, misuse or attempted alteration.

All supplied parts included, such as the cover, baseplate, keys, screws and removable inserts.

Returned in the original packaging where reasonably possible.

Packaged securely to prevent damage during the return journey.

Accompanied by the relevant order number or return information.

Please note: You may inspect a product after delivery, but please handle it only as much as reasonably necessary to confirm its design, size and suitability. A deduction may be made where excessive handling has reduced the product's value.

Change-of-mind return postage

For a standard change-of-mind return, the customer is responsible for arranging and paying for return postage.

Please use a tracked service and retain proof of postage until the return has been completed.

Original delivery charges

If you cancel and return your complete order within the statutory cancellation period, any standard delivery charge paid when ordering will also be refunded.

When only part of an order is returned, the original delivery charge will not normally be refunded.

Refund timescales

Once the return has been received, we will inspect the product and confirm whether it meets the return conditions.

We aim to process accepted refunds within five working days of receiving and inspecting the returned item.

The refund will be issued to the original payment method. Your bank or card provider may take up to 10 working days to display the credit in your account.

Exchanges

If you need a different standard PlugMinder cover, submit a return request and explain which product you require.

Depending on the circumstances, we may arrange an exchange or ask you to return the original product for a refund and place a separate order for the replacement.

Faulty, damaged or incorrect items

Please contact us as soon as possible if:

Your order has arrived damaged.
A component is missing.
You have received the wrong product.
The product appears to have a manufacturing fault.

Please provide your order number, a description of the problem and, where possible, clear photographs showing the product, packaging and any damage.

We will review the information and arrange an appropriate solution, which may include replacement parts, a replacement product, repair or a refund. Where appropriate, we will arrange the return or reimburse reasonable return-postage costs.

Made specifically for you

Custom-made covers

PlugMinder covers designed and manufactured specifically to measurements or requirements supplied by a customer cannot normally be returned because the customer has changed their mind or no longer requires the product.

This includes covers made with non-standard dimensions, cable exits, clearances or other customer-requested modifications.

This exclusion does not apply where a custom-made product is faulty, damaged, incorrectly manufactured or does not match the agreed specification.

We are here to help

Need help with a delivery or return?

Contact us with your order number and a brief description of your query. We will review the order and explain the next steps.